Information

Returns & Exchanges

TERMS AND CONDITIONS

We want you to be satisfied with every item you purchase from us. If a product purchased at Higher Learning Supply Company, LLC that does not meet your expectations, you may return it within 30 days of purchase for an exchange or refund. Returned products must be in new condition, in their original packaging (when applicable), and include all original parts (when applicable). Clothing items must be in salable condition, which means unworn, unwashed, undamaged, and have all the original tags attached. 

Exceptions for Special Product Categories: 

  • All Sale/Clearance Items are Non-Refundable.
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  • Special Order Items & Personalized items may not be returned. 
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  • Food and Beverage items and Personal Care/HBA items are non-returnable (in-store purchases only, these products are not available for purchase online).

    • IMPORTANT: Any product that has been misused or that shows any signs of extensive use may not be returned or exchanged. This includes but is not limited to products that:
    • Are weather damaged.
    • Are not maintained per manufacturer’s instructions.
    • Have been used commercially.
    • Have cut wiring or damaged components.
    • Have missing pieces or parts.

    Returning or Exchanging Textbooks

    All Books must be returned in new, salable condition, within 8 calendar days (7 business days) from the start of the term, inclusive, during which the book was purchased. Books may continue to be exchanged to accommodate course changes, for up to 14 days from the start of term.  Do not unwrap computer software or books with software until you are sure that you are going to keep it. Any shrink-wrapped books, CD’s, computer software or online course materials with the wrapping removed cannot be returned for a refund. Digital or E-Text codes cannot be returned. If a specific publisher has any restrictions on returns that differ from the policies stated above, The Frederick Gunn Bookstore is required to adhere to those policies and the customer will be informed at the time of purchase.

    Any technical issues regarding access or content with eBooks and digital course material must be addressed through the tech support links of the publisher that created the content. The Frederick Gunn Bookstore is not a representative of any publisher and so cannot warranty or repair any publisher’s products.

    Do not remove the used price label/barcode from books. Used books without a label are non-refundable.

    IMPORTANT: 

    • Before shipping any product to us for return processing, please email your request to info@KentSchoolStore.com to obtain a Return Authorization and shipping instructions. Remember to include your web order number in the communication. Shipping and processing charges will not be refunded.
    • Shipping a product to us for return that is not in resalable condition and/or without receiving a prior Return Merchandise Authorization will result in no refund being issued and forfeiture of the product.

    Higher Learning Supply Company, LLC reserves the right to modify its return and exchange policies.

     

    Privacy Notice

    Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

     

    Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

     

    Collection of Information

    We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

     

    If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at info@kentschoolstore.com.